Last updated: 27/10/2025
1. Introduction
At Sun Rae Chinese Herbal Medicine, your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website, make a booking, or receive treatment.
Sun Rae is owned and operated by Frances Pearlman, a registered practitioner of Chinese Herbal Medicine based in Uckfield, East Sussex.
We comply fully with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Who We Are
Data Controller:
Frances Pearlman (trading as Sun Rae Chinese Herbal Medicine)
Barrow, Eastbourne Road, Uckfield, East Sussex, TN22 5QL
Email: francespearlman@gmail.com
3. Information We Collect
We collect and process the following types of personal data:
a. Personal and Contact Details
Name, phone number, email address, and postal address.
b. Health and Medical Information
Information you provide during consultations, including medical history, health conditions, treatment goals, and lifestyle details.
c. Booking and Payment Data
Appointment information and payment details (processed securely through trusted third-party providers such as Jane App and its integrated payment systems).
d. Website Usage Data
Non-identifiable information such as browser type, device, and pages visited, collected via cookies for analytics and performance optimisation.
4. How We Collect Your Data
We collect data in the following ways:
When you book an appointment or create an account via Jane App.
When you contact Sun Rae by phone, email, or the contact form on our website.
During in-person or online consultations, when you provide health and personal information.
When you subscribe to updates or consent to receive communications.
5. How We Use Your Data
Your data is used to:
Manage bookings, appointments, and communications.
Provide safe, effective Chinese herbal medicine treatments.
Maintain accurate clinical records.
Process payments securely.
Send appointment reminders or relevant service updates.
Comply with legal and professional obligations.
We will never sell or share your personal data with third parties for marketing purposes.
6. Jane App Data Processing
All bookings, patient notes, and related records are securely managed through Jane App, a GDPR-compliant platform.
Jane App acts as a data processor on behalf of Sun Rae.
It uses encrypted servers and secure authentication to protect all client information.
For details on Jane App’s privacy and security practices, please visit:
https://jane.app/privacy-policy
7. Data Retention
Clinical and health records are retained for the minimum period required under professional guidelines:
Adults: 7 years after the last treatment.
Children: Until the patient turns 25 (or 26 if aged 17 at the last treatment).
Other data (such as contact details or enquiries) will be deleted once it is no longer needed.
8. Data Security
We take appropriate technical and organisational measures to keep your personal data secure.
This includes password-protected systems, encrypted communications, and secure third-party platforms (such as Jane App and email services).
9. Your Rights
Under the UK GDPR, you have the right to:
Access your personal data.
Request correction of inaccurate data.
Request deletion of your data (“right to be forgotten”).
Restrict or object to data processing.
Request a copy of your data (data portability).
Withdraw consent for marketing at any time.
To exercise any of these rights, please contact francespearlman@gmail.com
10. Cookies
Our website may use cookies to improve functionality and analyse usage.
You can disable cookies at any time through your browser settings.
11. Sharing of Data
We may share your data only when necessary for professional, legal, or technical reasons, such as:
With Jane App (for booking and health record management).
With IT or web service providers who help operate our website, under strict confidentiality agreements.
When required by law or professional regulation.
12. Changes to This Policy
This policy is reviewed regularly and updated as needed to remain compliant with data protection laws and professional best practices.
The latest version will always be available at:
https://sunrae.co.uk/privacy-policy
13. Contact Us
If you have any questions or concerns about this Privacy Policy or your data, please contact:
Frances Pearlman
Email: francespearlman@gmail.com